{"id":1000172,"date":"2025-04-22T08:43:27","date_gmt":"2025-04-22T08:43:27","guid":{"rendered":"https:\/\/divu-eg.com\/delivery-return\/"},"modified":"2026-02-03T22:26:24","modified_gmt":"2026-02-03T22:26:24","slug":"delivery-return","status":"publish","type":"page","link":"https:\/\/divu-eg.com\/en\/delivery-return\/","title":{"rendered":"Delivery &amp; Return"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1000172\" class=\"elementor elementor-1000172 elementor-3059\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8483fa5 e-flex e-con-boxed glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default e-con e-parent\" data-id=\"8483fa5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e86bde8 e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default e-con e-child\" data-id=\"e86bde8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-82b855d e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default e-con e-child\" data-id=\"82b855d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7d6745 elementor-widget elementor-widget-glozin-heading\" data-id=\"a7d6745\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"glozin-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"glozin-heading-elementor\">\n\t\t\t\t<h6 class=\"glozin-heading d-flex align-items-center my-0 glozin-heading--default\">\n\t\t\t\t\tAt DIVU Store, we always strive to ensure customer satisfaction. We understand that there may be instances where you need to return or exchange a product. Therefore, we offer a flexible and convenient return and exchange policy\n\t\t\t\t<\/h6>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40d24e1 elementor-widget elementor-widget-glozin-heading\" data-id=\"40d24e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"glozin-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"glozin-heading-elementor\">\n\t\t\t\t<h6 class=\"glozin-heading d-flex align-items-center my-0 glozin-heading--default\">\n\t\t\t\t\tReturns\t\t\t\t<\/h6>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-243b7f2 elementor-widget elementor-widget-text-editor\" data-id=\"243b7f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-35bb1cc2 e-flex e-con-boxed ecomus-responsive-column ecomus-tablet-column--default ecomus-mobile-column--default e-con e-parent e-lazyloaded\" dir=\"ltr\" data-id=\"35bb1cc2\" data-element_type=\"container\">\n<div class=\"e-con-inner\">\n<div class=\"elementor-element elementor-element-61b9135 elementor-widget elementor-widget-text-editor\" data-id=\"61b9135\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<ul>\n<li>Upon delivery, the courier will wait while you check the order. If the product doesn\u2019t meet your expectations or the size not fit you, you may return it on the spot with pay the shipping fees.<\/li>\n<li><strong>So returns are only accepted at the time of delivery, in front of the courier.<\/strong><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"elementor-element elementor-element-4a9bae6 e-flex e-con-boxed ecomus-responsive-column ecomus-tablet-column--default ecomus-mobile-column--default e-con e-parent e-lazyloaded\" data-id=\"4a9bae6\" data-element_type=\"container\">\n<div class=\"e-con-inner\">\n<div class=\"elementor-element elementor-element-5d2a7b8 elementor-widget elementor-widget-ecomus-heading\" data-id=\"5d2a7b8\" data-element_type=\"widget\" data-widget_type=\"ecomus-heading.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"ecomus-heading-elementor\">\u00a0<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1b707a elementor-widget elementor-widget-glozin-heading\" data-id=\"a1b707a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"glozin-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"glozin-heading-elementor\">\n\t\t\t\t<h6 class=\"glozin-heading d-flex align-items-center my-0 glozin-heading--default\">\n\t\t\t\t\tExchange\t\t\t\t<\/h6>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41cc1d7 elementor-widget elementor-widget-text-editor\" data-id=\"41cc1d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li dir=\"ltr\">\u00a0We allow exchanges within\u00a0<strong>3 days<\/strong>\u00a0<span lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\">of receiving your order<\/span>.<\/li>\n<li dir=\"ltr\">\n<p><span lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\">Additional exchange fees apply, ranging from\u00a0\u00a0<strong>60 EGP to 90 EGP<\/strong>\u00a0, depending on your city.<\/span><\/p>\n<\/li>\n<li dir=\"ltr\">\n<p>The product can be exchanged for a different size or color (if available) or for another product of equal value.<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p><strong>To be eligible for a exchange, your item must be:<\/strong><\/p>\n<ol>\n<li>\u00a0unused and in the same condition that you received it<\/li>\n<li>It must also be with all tags and in the original packaging<\/li>\n<\/ol>\n<p>\u00a0<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p><strong><em>Products that have been worn, washed, or altered in any way cannot be exchanged or returned.<\/em><\/strong><\/p>\n<\/li>\n<li dir=\"ltr\">\n<p><strong><em>Customized or special order items cannot be exchanged or returned.<\/em><\/strong><\/p>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a705087 elementor-widget elementor-widget-glozin-heading\" data-id=\"a705087\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"glozin-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"glozin-heading-elementor\">\n\t\t\t\t<h6 class=\"glozin-heading d-flex align-items-center my-0 glozin-heading--default\">\n\t\t\t\t\tGeneral Terms and Conditions\n\t\t\t\t<\/h6>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87b3dea elementor-widget elementor-widget-text-editor\" data-id=\"87b3dea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><div class=\"elementor-element elementor-element-67d06f9 e-flex e-con-boxed ecomus-responsive-column ecomus-tablet-column--default ecomus-mobile-column--default e-con e-parent e-lazyloaded\" data-id=\"67d06f9\" data-element_type=\"container\"><div class=\"e-con-inner\"><div class=\"elementor-element elementor-element-a82f8a9 elementor-widget elementor-widget-text-editor\" data-id=\"a82f8a9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><ul><li dir=\"ltr\">Divu Store reserves the right to refuse any return or exchange request if the product does not meet the outlined conditions.<\/li><li dir=\"ltr\">Divu Store reserves the right to modify this policy at any time without prior notice.<\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"elementor-element elementor-element-94a6f14 e-flex e-con-boxed ecomus-responsive-column ecomus-tablet-column--default ecomus-mobile-column--default e-con e-parent e-lazyloaded\" dir=\"ltr\" data-id=\"94a6f14\" data-element_type=\"container\"><div class=\"e-con-inner\"><div class=\"elementor-element elementor-element-5e1fcc2 elementor-widget elementor-widget-ecomus-heading\" data-id=\"5e1fcc2\" data-element_type=\"widget\" data-widget_type=\"ecomus-heading.default\"><div class=\"elementor-widget-container\"><div class=\"ecomus-heading-elementor\">\u00a0<\/div><\/div><\/div><\/div><\/div><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ea2323 elementor-widget elementor-widget-glozin-heading\" data-id=\"2ea2323\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"glozin-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"glozin-heading-elementor\">\n\t\t\t\t<h6 class=\"glozin-heading d-flex align-items-center my-0 glozin-heading--default\">\n\t\t\t\t\tHelp\t\t\t\t<\/h6>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d8015d elementor-widget elementor-widget-text-editor\" data-id=\"4d8015d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Reach out to us via email at\u00a0<a href=\"mailto:support@divu-eg.com\">support@divu-eg.com<\/a>\u00a0to request an exchange.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2961ce8 e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default e-con e-child\" data-id=\"2961ce8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At DIVU Store, we always strive to ensure customer satisfaction. We understand that there may be instances where you need to return or exchange a product. Therefore, we offer a flexible and convenient return and exchange policy Returns Upon delivery, the courier will wait while you check the order. If the product doesn\u2019t meet your [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1000172","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/divu-eg.com\/en\/wp-json\/wp\/v2\/pages\/1000172","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/divu-eg.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/divu-eg.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/divu-eg.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/divu-eg.com\/en\/wp-json\/wp\/v2\/comments?post=1000172"}],"version-history":[{"count":1,"href":"https:\/\/divu-eg.com\/en\/wp-json\/wp\/v2\/pages\/1000172\/revisions"}],"predecessor-version":[{"id":1000198,"href":"https:\/\/divu-eg.com\/en\/wp-json\/wp\/v2\/pages\/1000172\/revisions\/1000198"}],"wp:attachment":[{"href":"https:\/\/divu-eg.com\/en\/wp-json\/wp\/v2\/media?parent=1000172"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}